Privacy Policy

Last updated: April 10th, 2026

1. Introduction

Luumer ("we", "us", or "our") operates the website www.luumer.com and related services (the "Service").

The Service is operated by OLHA ZAPLATYNSKA, based in the United Kingdom.

This Privacy Policy explains how we collect, use, and protect your information when you use our Service.

2. Information We Collect

We may collect the following types of information:

a) Information you provide

• Email address (e.g. via waitlist or account registration)

• Name (optional)

• Content you submit (e.g. prompts, inputs, or messages)

• User-generated plans, responses, and structured data created through the Service

• User preferences and settings (such as availability, scheduling, and notification preferences)

b) Automatically collected information

• IP address

• Browser type and device information

• Pages visited and interactions on the website

• Country (derived from IP address)

• Login activity (such as registration date, last login date, and session information)

This data is collected for security, service functionality, and abuse prevention purposes.

c) Usage and activity data

We collect information about how you use the Service, including:

• Plans created and modified

• Chat messages and AI interactions

• Task progress and completion status

• Action history (such as edits, updates, and interactions within the Service)

3. How We Use Your Information

We use your information to:

• Provide and improve the Service

• Communicate with you (e.g. updates or responses)

• Understand how users interact with the website

• Develop new features and functionality

We also use your information to:

• Generate AI-powered plans and responses

• Personalise your experience within the Service

• Maintain account security and prevent unauthorised access

• Detect, prevent, and investigate abuse, misuse, or unlawful activity

• Enforce usage limits and system safeguards

4. Legal Basis for Processing (UK & EU Users)

If you are located in the UK or European Economic Area (EEA), we process your personal data under the following legal bases:

• Contract – to provide the Service to you

• Legitimate interests – to improve, secure, and maintain the Service

• Legal obligations – where we are required to comply with applicable laws

5. AI Processing

Luumer uses third-party AI providers to generate responses and content.

When you submit inputs (such as prompts or text), this data may be processed by external AI services, including providers such as OpenAI and Anthropic (used for content moderation and safety purposes).

We do not use your inputs to train our own AI models.

AI processing may involve automated analysis of your inputs and outputs to detect harmful, unlawful, or policy-violating content.

6. Sensitive Data

The Service is not designed to process sensitive personal data (such as health information, mental health data, or other special category data).

You should avoid submitting sensitive personal information unless necessary.

7. Data Storage

We currently store user-generated content, including plans, prompts, responses, chat history, and activity data, to provide core functionality of the Service.

8. Third-Party Services

We use trusted third-party services to operate the platform, including:

• OpenAI (AI processing)

• Clerk (authentication and user management)

• Framer (website hosting)

• Replit (backend infrastructure)

• Anthropic (content moderation and safety)

• Neon (PostgreSQL database infrastructure)

• Google Search Console (website performance and search analytics)

These services may process data in accordance with their own privacy policies.

9. Cookies

We use cookies and similar technologies to enable core functionality of the Service, including authentication and security.

We may also use limited analytics provided by our hosting platform to understand general usage and improve performance. These analytics do not involve advertising or cross-site tracking. You may be presented with a cookie consent banner where required by law.

10. Data Retention

We retain personal data only as long as necessary to provide the Service or comply with legal obligations.

User data is retained while your account is active. When you delete your account, your data (including plans, chat history, and associated records) is deleted from active systems, subject to legal or technical retention requirements.

11. International Data Transfers

The Service is available worldwide. Your data may be processed outside the United Kingdom, including in countries that may not provide the same level of data protection.

Where required, we take steps to ensure appropriate safeguards are in place.

12. Your Rights (UK & EU)

If you are located in the UK or EU, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Request data portability

To exercise these rights, contact us at: support@luumer.com

13. Data Security

We take reasonable measures to protect your data. However, no system is completely secure.

We do not guarantee that the Service will be free from unauthorised access, data breaches, or cyber threats.

14. Children

The Service is not intended for individuals under the age of 18.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

16. Contact

For any questions about this Privacy Policy, contact:

support@luumer.com