Terms and Conditions

Last Updated: 22.07.2026

These Terms and Conditions ("Terms") govern your use of Luumer (the "Service"), available at www.luumer.com.

The Service is operated by:

LUUMER LTD

Company number: 17339251

Registered office: c/o Morris Palmer, 1 Barttelot House, Barttelot Road, Horsham, West Sussex, United Kingdom, RH12 1DQ

Email: support@luumer.com

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Eligibility

You must be at least 18 years old to use the Service.

By registering, you confirm that:

• You are at least 18 years old.

• The information you provide is accurate and complete.

• You will keep your login credentials secure.

• You are responsible for all activity under your account.

You may delete your account at any time via your account settings. Upon deletion, your account data (including plans, chat history, uploaded files, and associated records) will be permanently removed from active systems, subject to legal or technical retention requirements.

2. Nature of the Service

Luumer is an AI-powered planning and productivity tool that generates structured plans based on user-provided information, including your stated goals and answers to onboarding context questions.

The Service:

• Collects onboarding information (your goals, context, and preferences such as notifications, scheduling, and task size) to generate an initial plan

• Generates AI-created plans and milestones

• Lets you refine your plan through chat, including requests to reduce or add tasks, adjust task sizes, and regenerate parts of the plan

• Stores user plans and chat history

• Includes an AI-based moderation system that monitors chat inputs and outputs to detect and prevent unsafe, illegal, or harmful use of the Service

• Allows document uploads (maximum 55MB per file)

• Allows limited sharing of plan pages via private link (when enabled)

The Service is currently provided free of charge. Paid plans or premium features may be introduced in the future.

3. AI-Generated Content & Disclaimer

The Service uses artificial intelligence provided by OpenAI and content moderation and safety systems provided by Anthropic, and authentication services provided by Clerk. You acknowledge and agree that:

• AI-generated content may be inaccurate, incomplete, misleading, or inappropriate.

• Outputs are generated automatically and may contain errors.

• The Service does not guarantee any results.

• The Service is provided for informational and general guidance purposes only.

The Service includes an AI-based moderation system, including multiple automated safety checks, that reviews chat messages and other inputs and outputs to detect content relating to illegal, violent, or otherwise harmful activity (for example, requests for instructions to harm people or property). We apply reasonable care in designing and operating these systems and err on the side of caution. However, moderation is automated, and as the number of users of the Service grows we are not able to manually review all content. We do not guarantee that all harmful or unlawful activity will be identified or prevented.

Where such content is detected, the Service may refuse to generate a response, block or remove content, and/or suspend or terminate the associated account. Where we identify a genuine and credible risk to the safety of any person (for example, content indicating a planned act of violence or other serious harm to people or property), we reserve the right to report the relevant account and content to the police or other appropriate authority, to the best of our ability to identify the correct agency. We may do this without prior notice to the affected user.

The Service does not provide:

• Medical advice

• Mental health advice

• Legal advice

• Financial advice

• Professional coaching

• Crisis support

You must not rely on the Service as a substitute for professional advice.

If you are experiencing a medical emergency or mental health crisis, including thoughts of self-harm, you must contact emergency services or a qualified professional immediately.

We do not accept responsibility for how users interpret, modify, or act upon AI-generated outputs.

We do not assume any duty of care or professional obligation toward users of the Service.

You use the Service entirely at your own risk.

4. No Guarantee of Outcomes

We make no representation or warranty that:

• You will achieve any goal

• You will win any competition

• You will improve your health or fitness

• You will increase revenue or financial performance

• You will achieve measurable success of any kind

All plans are suggestions only. You are solely responsible for how you implement or interpret them.

5. Acceptable Use

You agree not to use the Service to:

• Plan or commit illegal activities

• Generate harmful or unlawful content

• Circumvent AI safeguards

• Upload infringing, unlawful, or malicious files

• Attempt to exploit or reverse engineer the Service

• Attempt to bypass, interfere with, or undermine safety, moderation, or monitoring systems

• Use the Service in a way that may expose us to legal or regulatory risk

We reserve the right to suspend or terminate accounts without notice if we believe these Terms have been violated.

6. File Uploads

You may upload files up to 55MB per file.

Accepted file categories include:

• Images

• Videos

• PDFs

• Word documents

• Spreadsheets

• CSV files

• Plain text files

• ZIP/RAR archives

Files outside permitted types are rejected.

Uploaded files:

• Are not publicly viewable

• Are not indexed by search engines

• Are not scanned for malware or viruses

You are solely responsible for the content you upload. We are not liable for damage caused by files uploaded by users.

You upload files at your own risk.

7. User Content & Licence

You retain ownership of content you input or upload.

By using the Service, you grant a limited licence to:

• Process your data

• Generate AI outputs

• Store and display plans within your account

• Enable sharing features when activated by you

You are responsible for ensuring that your content does not infringe third-party rights.

8. Data & Privacy

The Service stores:

• User account information

• Onboarding information, including your stated goals, context question responses, and preferences (such as availability, scheduling, notifications, and task size)

• AI-generated plans, including the chat messages used to create or update them (e.g. requests to reduce, add, or regenerate tasks)

• Chat history

• Task progress data

• Action history for undo functionality

• IP address, country, and login/session data for security and abuse prevention purposes

Where you make changes to a plan through chat, those chat messages are stored as part of your chat history. Where you make manual edits directly to a plan, we do not retain a record of every individual edit — only the current version of the plan is stored.

We may monitor usage patterns, inputs, and interactions with the Service, including through the AI moderation system described in Section 3, to detect misuse, enforce safeguards, and maintain system security and integrity.

The Service is hosted on Replit and uses a PostgreSQL database backed by Neon. AI processing is performed via OpenAI and moderation/safety processing is performed via Anthropic. Authentication is handled by Clerk.

The Service is available worldwide and data may be processed outside the United Kingdom.

When you delete your account, your data is removed from our active production systems. Limited residual copies may remain for a short period as follows:

• Database backups (hosted via Neon) are retained for up to 28 days as part of routine backup rotation, after which they are automatically overwritten. Backup data is not used for any operational purpose and is not restored to active systems.

• For account troubleshooting purposes, limited account records may be retained in our internal admin systems for up to 7 days after deletion, to allow us to investigate reported issues. This is done selectively, on a case-by-case basis, and not for every account.

For full details on data processing and cookies, please refer to our Privacy Policy.

9. Account Termination

We may suspend, restrict, or terminate your account at our discretion, including without notice, if:

• You breach these Terms

• You misuse the Service

• We are required to do so by law

You may stop using the Service at any time.

10. Limitation of Liability

To the fullest extent permitted under the laws of England and Wales:

Our total liability to you for any claims arising out of or relating to the Service shall not exceed £100.

We are not liable for:

• Failure to achieve goals

• Business losses

• Financial losses

• Health consequences

• Emotional distress

• Indirect or consequential losses

• Loss of data

• Loss of opportunity

We are not responsible for any actions taken based on AI-generated outputs, including personal, professional, financial, health, or legal decisions.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.

11. Indemnification

You agree to indemnify and hold harmless Luumer Ltd from any claims, damages, liabilities, costs, or expenses arising from:

• Your misuse of the Service

• Your violation of these Terms

• Your unlawful conduct

• Content you upload or generate

12. Intellectual Property

All intellectual property rights in the Service, including its design, branding, code, and functionality, are owned by Luumer Ltd.

You may not copy, reproduce, distribute, modify, or reverse engineer any part of the Service without permission.

13. Future Paid Features

We reserve the right to introduce paid plans, subscriptions (monthly or annual), free trials, and other premium features in the future. Additional terms may apply at that time.

14. Availability

The Service is provided "as is" and "as available".

We do not guarantee uninterrupted access or error-free operation.

We may modify, update, or remove features of the Service at any time without prior notice.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Security

While we implement reasonable technical and organisational measures to protect the Service and user data, we do not guarantee that the Service will be secure, uninterrupted, or free from unauthorised access, data breaches, or cyber threats.

You acknowledge that any data transmitted or stored using the Service is done at your own risk.

17. Changes to These Terms

We may update or amend these Terms from time to time, including to reflect changes to the Service, legal or regulatory requirements, or our business operations. Updated Terms will be posted on the Service with a revised "Last Updated" date.

Your continued use of the Service after an update is posted constitutes your acceptance of the revised Terms. We may, at our discretion, additionally notify you of material changes (for example, by email or an in-app notice), but we are not obligated to do so. If you do not agree to updated Terms, you must stop using the Service.

18. Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performing, our obligations under these Terms that is caused by events outside our reasonable control ("Force Majeure Event").

Force Majeure Events include, without limitation: war, civil unrest, or terrorism; natural disasters, including floods and earthquakes; pandemic or epidemic; power, internet, or infrastructure failures; acts of government; and the death, incapacity, or unavailability of key personnel required to operate the Service.

If a Force Majeure Event occurs, our obligations under these Terms will be suspended for the duration of the event, and we will use reasonable efforts to resume performance as soon as reasonably practicable.